How can AI Voice help your business?
Using AI to monitor voice calls can provide valuable insights that enhance efficiency and improve your business.
See AI Voice PricingWelcome to the future of business telephony! Deliver exceptional customer experiences with New Zealand's only AI-Powered Business Phone System
Our revolutionary AI technology is used throughout our communication suite.
Full transcripts or concise summaries of calls that provide an overview of the conversation.
See which calls had positive or negative interactions and detect use of bad language.
Automatically direct inbound callers with voice recognition and AI voice chat.
Our call transcription service translates over 100 languages, including Te reo Māori.
Voicemail transcribes to email/SMS for quick reading; includes dictation and translation.
Set up alerts for follow-up actions, keywords, low sentiment scores, or profanity in calls.
Create natural-sounding audio files and integrate them into your phone system.
Enhance Hero’s call recording with precise, AI-powered transcription for all your calls. Transcriptions are accessible via our web portal or sent to you by email along with the call recordings.
Our cutting-edge AI engine analyzes the transcriptions and generates a concise one-paragraph summary, providing a quick overview of each conversation. This feature allows you to gain valuable insights into your customer interactions without having to listen to lengthy recordings.
Additionally, recordings are automatically categorised based on their content, simplifying the search process. Users can search by these categories or by specific words and phrases used during the calls.
Call transcription is included with all our AI Voice plans, and the Real Time plans offer retroactive analysis of all your recordings for even more comprehensive insights.
In addition to full call transcriptions, our advanced AI engine analyzes conversations to generate a sentiment score, offering immediate insights into whether interactions were positive or negative. This feature is essential for pinpointing areas where your customer service can be enhanced.
The names of all participants and any other mentioned parties are highlighted and searchable, making it easy to access and review information from previous interactions. Our sentiment analysis also detects profanity or threatening language, providing valuable insights into potential safety concerns.
Sentiment analysis is included with all AI Voice plans, with the Real Time plan offering instant analysis for immediate feedback.
Our Voice Activated Auto Attendant service allows callers to interact with a natural-sounding voice and specify their needs. The AI engine then routes them to the appropriate department or individual based on their request.
Just tell our AI Receptionist what departments you have and their main tasks, the names of your users and their roles in the organisation and our AI Receptionist will send the call to the right department or user. If the AI needs more information then it will interact with your callers in natural language until a suitable route has been determined for the call. With 99% accurate voice recognition, Hero ensures a smooth experience that minimises caller frustration and reduces hang-ups.
AI Voice Attendants can save companies thousands annually by decreasing the volume of calls needing manual handling, allowing employees to concentrate on their specialised tasks.
In addition to sentiment analysis, our AI engine automatically translates any detected foreign languages, recognizing over 100 languages, including Te Reo Māori.
The translation service activates after listening to the first 30 seconds of a call. If a foreign language is identified, the AI will translate the entire conversation.
This translation capability extends to voicemail messages and interactions within our web conferencing service as well.
New voicemail messages can be delivered via email or SMS, complete with a full and accurate transcript. Additionally, our AI voice features, including sentiment analysis and language translation, are applied to these messages.
Receiving voicemail messages with transcripts and analysis through your preferred method saves time and ensures you don’t miss any important communications. It also offers an alternative for younger users who may not usually listen to voice messages, making it easier to stay connected.
Receive instant alerts for interactions that may need immediate attention with our triggers feature.
Our AI platform can automatically detect from the transcript if a follow-up action is required after a phone call such as the promise of a call back. We will send you an email alert with the reason for the follow-up along with a calendar event to add to your calendar if required.
You can also set up alerts to notify you of calls containing specific keywords or phrases, or those that include profanity or threatening language. This allows you to respond quickly to potential safety concerns.
Additionally, triggers can be configured to alert you when a call results in a low sentiment score. You can define the threshold for these alerts directly in our web portal, ensuring you stay in control of the notifications you receive.
Create natural-sounding audio files from your own scripts and seamlessly integrate them into your phone system.
Choose from a variety of voices and accents to suit your needs and maintain your professional image.
Effortlessly generate audio for Auto Attendant, Busy Messages, Voicemail greetings, and more.
Using AI to monitor voice calls can provide valuable insights that enhance efficiency and improve your business.
See AI Voice PricingAI insights can offer valuable information that enhances your understanding of your business.
Gaining insights into your customers' feedback can help you enhance your service delivery.
Seeing how staff engages with customers can reveal the need for additional training.
Automating manual processes, such as answering incoming calls, can save you time and money.
We've only scratched the surface of possiblities for AI voice. Here are our plans for the near future.
Automatically direct calls to the right departments and transfer to user extensions based on callers verbal requests.
A number of privacy enhancements including automatic identification of private calls and removing credit card details from recordings and transcriptions
Auto attendant that answers customer questions about your business and directs calls to the correct person based on your company knowledge base.
Automatically create notes, action points and full transcripts of your team meetings over Hero Web Conferencing.
Hero AI will integrate with many third party applications to enrich your experience and make training your AI Receptionist much easier.
AI Voice features can be added to any of our VoIP plans or SIP Trunk plan. The tools listed under basic AI are included free in all of our plans by default.
AI Voice is charged per account, not per phone number.
Register for a free 30 day trial of our VoIP plans
Have questions? Please contact us using any of the options below.
Level 9, 220 Queens Street, Auckland 1010, New Zealand
0800 YOUR HERO (0800 968 743)
+64 9 242 0001