Hero Cloud PBX

Our flexible, cost-effective business phone system with advanced features—accessible anywhere, anytime."


Cloud PBX Features Explained

Our Cloud PBX platform is always evolving, with enterprise grade features that ensure seamless communication.

Auto Attendant

Providing incoming callers with pre-recorded options, enabling them to navigate to their desired destination.

Call Recording

Enhance your customer service or ensure regulatory compliance with complimentary call recording.

Advanced Voicemail

Receive Voicemail recordings direct to your email along with an AI-powered transcription.

Global Address Book

A centralised address book of contacts that alerts users to known incoming callers.

Web Conferencing

Enhance collaboration and reduce travel costs with an efficient platform enabling real-time online meetings.

Simultaneous Ring

Receive calls on up to five phones simultaneously, following customisable business rules.

Call Forwarding

Setup calls to forward when you are on the phone or if you do not answer.

Do Not Disturb

Automatically forward calls to voicemail or play busy tone if you do not wish to be disturbed.

Call Waiting

Choose whether to answer another call if you are already on the phone.

Caller ID

See the phone number of incoming callers

Call Rejection Options

Choose whether to accept calls from anonymous callers and specify your own list of blacklisted numbers.

Call Screening

Choose whether to screen all or just anonymous incoming calls.

Group Call Pickup

Answer calls for other phones on your account.

Call Queuing

Give up to 10 agents the ability to queue calls, applying a variety of common Call Centre rules.

Hunt Groups

Select up to 10 numbers to hunt for incoming calls, each with different timeouts.

Geographic Forwarding

Directs call to approriate extension based on the caller's geographic location.

Call Notifications

Notifies users of calls that have been missed.

Network Call Forward

Set a call forward number for device unavailability due to power or internet outages.

Intercom

Receive direct intercom messages through your phone's speaker, without the need to answer the call.

Fax to Email

Receieve fax messages via email with your own digital fax line.

Caller Tunes

Upload music that will replace ringing when people call you.

Authorisation PIN Code

Force callers to enter a PIN code before making calls on your account (ie expensive international calls).

Speed Dial

Program 8 speed dial numbers so you can quickly make calls by entering a single digit.

Call Privacy

Choose whether to make anonymous calls by blocking or replacing your own Caller ID.

Last Number Redial

Dial *66 to redial the last number you called. Select your confirmation options here.

Call Return

Dial *69 to dial the last number that called you. Select your confirmation options here.

Dial Plan Options

Configure certain phone numbers to be dialled without requiring an area or country code.

Call Barring

Create rules to restrict certain outbound calls

Call Parking

Temporarily parks a call to be picked up by another extension.

Remote Call Back

Have Cloud PBX call you, so you can make a call via the Hero network.

Remote Dial Tone

Make calls from your Cloud PBX account from another phone by remotely dialling in to initiate the call

Call Transfer

During a call, transfer the other person to a new number, performing either an attended or blind transfer.

Music On Hold

Upload your own music to be played to callers when they are on hold.

Time Based Rules

Many cloud features can be configured differently based on the date and time.

Phone Conferencing

Use your Cloud PBX number and create a room to talk with others at the same time.

Line Monitoring

Monitor the status of phone lines and presence of users.

Voice Quality Options

Choose from a wide range of different Voice codecs.

High Definition Voice

High definition audio (G722) also available for internal calls and calls across the Hero network

SIP Peering

If you have an IP PBX directly connected to the Internet you configure your account as a SIP peer

Secure SIP

TLS support for secure encrypted transmission of SIP for increased security.

Secure RTP

Encrypted your calls audio stream to increase security and eliminate NAT traversal issues.

Network Redundancy

Cloud PBX provides numerous options to facilitate redundancy of your phone system.

IAX Trunking

Use Asterisk's IAX2 protocol as an alternative to SIP. See the benefits of IAX here.

Analytics and Reporting

Monitor call metrics and generate reports.

SMS Notifications

Receive SMS messages to notify you about certain events (ie - new voicemail)

Message Playback

Playback a voice recording to calls when they dial your number.

Ready to get started?

Our VoIP plans include ALL of these features and more.

Contact

Have questions? Please contact us using any of the options below.

Address

Level 9, 220 Queens Street, Auckland 1010, New Zealand

Call Us in New Zealand

0800 YOUR HERO (0800 968 743)

Call Us from Overseas

+64 9 242 0001

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