Hero Cloud PBX
Our flexible, cost-effective business phone system with advanced features—accessible anywhere, anytime."
What is Hero Cloud PBX?
Hero Cloud PBX is a hosted business phone system that provides enterprise-level voice features to businesses of all sizes. As a cloud-based solution, it replaces traditional on-site hardware with a flexible, scalable system that manages calls, voicemails, and communications over the internet. This model offers significant cost savings by eliminating expensive hardware and maintenance while providing a predictable monthly fee.
With Hero Cloud PBX, businesses benefit from advanced features like call forwarding, voicemail-to-email, and virtual receptionists. The system's scalability ensures it grows with your business, while its flexibility supports remote work from any device. Additionally, high reliability and disaster recovery features keep your communications seamless and secure, enhancing overall productivity and connectivity.
Cloud Hosted
Our platform removes costly hardware and maintenance, offering a flexible solution accessible from anywhere.
Huge Cost Savings
With no large upfront costs or onsite IT needed, Hero Cloud PBX saves you both time and money.
Self Management
Our web portal lets you manage features, add lines, view call records, and more—all at your fingertips.
Office Mobility
Hero Cloud PBX is location-independent—take calls anywhere with a desk phone or Hero Connect on mobile devices.
Cloud PBX Features Explained
Our Cloud PBX platform is always evolving, with enterprise grade features that ensure seamless communication.
Auto Attendant
Providing incoming callers with pre-recorded options, enabling them to navigate to their desired destination.
Call Recording
Enhance your customer service or ensure regulatory compliance with complimentary call recording.
Advanced Voicemail
Receive Voicemail recordings direct to your email along with an AI-powered transcription.
Global Address Book
A centralised address book of contacts that alerts users to known incoming callers.
Web Conferencing
Enhance collaboration and reduce travel costs with an efficient platform enabling real-time online meetings.
Simultaneous Ring
Receive calls on up to five phones simultaneously, following customisable business rules.
Call Forwarding
Setup calls to forward when you are on the phone or if you do not answer.
Do Not Disturb
Automatically forward calls to voicemail or play busy tone if you do not wish to be disturbed.
Call Waiting
Choose whether to answer another call if you are already on the phone.
Caller ID
See the phone number of incoming callers
Call Rejection Options
Choose whether to accept calls from anonymous callers and specify your own list of blacklisted numbers.
Call Screening
Choose whether to screen all or just anonymous incoming calls.
Group Call Pickup
Answer calls for other phones on your account.
Call Queuing
Give up to 10 agents the ability to queue calls, applying a variety of common Call Centre rules.
Hunt Groups
Select up to 10 numbers to hunt for incoming calls, each with different timeouts.
Geographic Forwarding
Directs call to approriate extension based on the caller's geographic location.
Call Notifications
Notifies users of calls that have been missed.
Network Call Forward
Set a call forward number for device unavailability due to power or internet outages.
Intercom
Receive direct intercom messages through your phone's speaker, without the need to answer the call.
Fax to Email
Receieve fax messages via email with your own digital fax line.
Caller Tunes
Upload music that will replace ringing when people call you.
Authorisation PIN Code
Force callers to enter a PIN code before making calls on your account (ie expensive international calls).
Speed Dial
Program 8 speed dial numbers so you can quickly make calls by entering a single digit.
Call Privacy
Choose whether to make anonymous calls by blocking or replacing your own Caller ID.
Last Number Redial
Dial *66 to redial the last number you called. Select your confirmation options here.
Call Return
Dial *69 to dial the last number that called you. Select your confirmation options here.
Dial Plan Options
Configure certain phone numbers to be dialled without requiring an area or country code.
Call Barring
Create rules to restrict certain outbound calls
Call Parking
Temporarily parks a call to be picked up by another extension.
Remote Call Back
Have Cloud PBX call you, so you can make a call via the Hero network.
Remote Dial Tone
Make calls from your Cloud PBX account from another phone by remotely dialling in to initiate the call
Call Transfer
During a call, transfer the other person to a new number, performing either an attended or blind transfer.
Music On Hold
Upload your own music to be played to callers when they are on hold.
Time Based Rules
Many cloud features can be configured differently based on the date and time.
Phone Conferencing
Use your Cloud PBX number and create a room to talk with others at the same time.
Line Monitoring
Monitor the status of phone lines and presence of users.
Voice Quality Options
Choose from a wide range of different Voice codecs.
High Definition Voice
High definition audio (G722) also available for internal calls and calls across the Hero network
SIP Peering
If you have an IP PBX directly connected to the Internet you configure your account as a SIP peer
Secure SIP
TLS support for secure encrypted transmission of SIP for increased security.
Secure RTP
Encrypted your calls audio stream to increase security and eliminate NAT traversal issues.
Network Redundancy
Cloud PBX provides numerous options to facilitate redundancy of your phone system.
IAX Trunking
Use Asterisk's IAX2 protocol as an alternative to SIP. See the benefits of IAX here.
Analytics and Reporting
Monitor call metrics and generate reports.
SMS Notifications
Receive SMS messages to notify you about certain events (ie - new voicemail)
Message Playback
Playback a voice recording to calls when they dial your number.
Ready to get started?
Our VoIP plans include ALL of these features and more.
Contact
Have questions? Please contact us using any of the options below.
Address
Level 9, 220 Queens Street, Auckland 1010, New Zealand
Call Us in New Zealand
0800 YOUR HERO (0800 968 743)
Call Us from Overseas
+64 9 242 0001