Hero Connect Softphone Application
For Windows, MacOS, Apple IOS and Android
Or try a third-party softphone
For Windows, MacOS, Apple IOS or Android
For Windows, MacOS, Apple IOS and Android
For Windows, MacOS, Apple IOS or Android
An description of each Cloud PBX feature can be found on our Cloud PBX page
An description of each AI Voice feature can be found on our AI Voice page
Landlines: 2c per minute
Mobile: 8c per minute
Landline: 3c per minute
Mobile: 8c per minute
Landline: 3c per minute
Mobile: 5c per minute
Landline: 3c per minute
Mobile: 3c per minute
Landline: 2c per minute
Mobile: 2c per minute
The amount of calling channels (or trunks) you have, defines how many calls you can make or receive at one time. Think of them as phone lines.
Hero Internet provides a complementary calling channel on every account and an additional channel for each phone number added. These channels are shared across the entire account.
Example: 5 phone numbers = 6 calling channels in total.
Free extensions do not add to the channel count. If required, additional channels can be purchased for $2 each.
Hero Internet offers extensions at no additional cost. Extensions are internal numbers that can only be dialed within your local phone system.
Extensions do not come with a Direct Inward Dial (DID) number and do not count toward your account’s calling channel limit.
Extensions can be used within an IVR (Interactive Voice Response) system or call queue, and can also be linked to a DID on your account, enabling calls to and from the public switched telephone network (PSTN).
A Cloud Line is a phone number that comes with ALL Cloud PBX features, including Voicemail.
Each Cloud Line adds one calling channel to your account.
A DDI Line is a phone number that does not include Cloud PBX features. These are typically used for connecting to PBX's.
DDI lines do provide some limited features including:
DDI Lines do not add any calling channels to your account.
See the phone number of your incoming callers.
Forward all calls to your mobile phone. Pre-configure the system to do this at set times of the day or week, or forward calls on demand.
Block calls from anonymous phone numbers or at particular times of the day.
Choose to send calls to Voicemail when you don't want to receieve calls
Hero Internet offers a free 30 day trial of our voice services.
The trial includes one New Zealand phone number and 60 minutes of calling to New Zealand landline and mobiles.
All Cloud PBX features and AI Voice features are also included.
No credit card is required. At the end of the trial, your service will be automatically converted to a "Cloud Line" plan costing $4 + GST ($4.60 incl) per month.
You may choose any local New Zealand phone number you like. When your trial concludes, you can choose to keep the phone number or to port a number that your already own to the Hero network.
To take advantage of the free trial, sign up and choose the "Free Trial Plan" when prompted.
Please Note: Free trials are not available for Broadband connections, toll-free numbers or Microsoft Teams Calling.
Note: More information can be found about these number types on our phone numbers page.
Please contact us if the number type you are looking for is not listed.
Local Area
0800 Freephone
028 Numbers
0900 Premium Rate
Local Area
1800 Freephone
1300 Non-Geographic
1900 Premium Rate
Local Area
030 Non-Geographic
0800 Freephone
Call Recordings are available free with any Microsoft Teams Calling plan.
Recordings can be stored for up to 7 years and include Basic AI Voice features like Call Transcription and Sentiment analysis
All Hero Internet Fibre, Fixed Wireless and xDSL connections come with a free public IPv4 address, meaning that no Network Address Translation (NAT) is used on the connection.
Static IP addresses are also available at an additional cost of $5 per month ($5.75 incl GST).
Business SLA provided according to Chorus service levels. For more details, click here.
HyperFibre requires a new ONT installation and one-off install/upgrade charges will apply. Enquire for details
Hero Internet can provide a Huawei B818 Modem at a one-off cost of $299 ($343.85 incl GST).
Customers may supply their own router however it must be a compatible 4G router (Huawei B818 or TP-Link Deco X58)
If you are already a Hero Internet customer, you can order your handsets in the Shop Page of our web portal. Click here to go there now.
If you do not have an account with us, please sign up here.
The team at Hero Internet are available to consult with you about your requirements. Please see our contact section to get in touch with us.
For reseller or bulk purchase pricing, please contact us.
Note: All pricing is in NZ Dollars and exclusive of GST.
If you are already a Hero Internet customer, you can order your handsets in the Shop Page of our web portal. Click here to go there now.
If you do not have an account with us, please sign up here.
The team at Hero Internet are available to consult with you about your requirements. Please see our contact section to get in touch with us.
For reseller or bulk purchase pricing, please contact us.
Note: All pricing is in NZ Dollars and exclusive of GST.
